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Privacy Policy

Effective Date: 8-11-25

360 DigiLab (also operating as 360 Dental DigiLab) respects your privacy and is committed to protecting the personal and patient information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, interact with us, or use our services.

1. Information We Collect

We may collect the following types of information:

A. Personal & Business Information

  • Name, job title, and dental practice information

  • Contact details (email, phone number, address)

  • Billing and payment information

B. Patient & Case Information (provided by dental offices)

  • Digital scans, impressions, and photographs

  • Treatment notes and case details necessary to fabricate dental restorations

  • Other data required to fulfill your case

C. Website & Technical Information

  • IP address, browser type, and device information

  • Website usage analytics (pages visited, time on site)

  • Cookies or similar technologies for site performance

2. How We Use Your Information

We use your information to:

  • Process and complete dental lab cases

  • Communicate regarding orders, designs, and delivery

  • Maintain accurate billing and accounting records

  • Improve our services and website experience

  • Comply with legal and regulatory obligations (including HIPAA)

3. HIPAA Compliance & Patient Privacy

As a dental laboratory, 360 DigiLab is a Business Associate under HIPAA regulations. We:

  • Use secure systems for transmitting and storing Protected Health Information (PHI)

  • Limit PHI access to authorized personnel only

  • Require confidentiality agreements with all employees and contractors

  • Do not share PHI with unauthorized third parties without written consent, except as required by law

4. How We Protect Your Information

  • Encrypted file transfer for all digital case submissions

  • Secure servers with restricted access

  • Regular staff training on HIPAA and data protection

  • Firewalls, intrusion detection, and malware protection systems

5. Sharing Your Information

We do not sell, rent, or trade your information. We may share data only in the following situations:

  • With your authorization — when you provide consent for a specific purpose

  • With service providers — only when necessary to perform services on our behalf, under confidentiality agreements

  • When required by law — to comply with legal, regulatory, or court orders

6. Data Retention

We retain case records, invoices, and communications as required by law and industry standards. PHI is retained only as long as necessary to fulfill the purpose for which it was collected, unless a longer retention period is legally required.

7. Cookies & Website Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to understand visitor behavior and improve the site. You can disable cookies through your browser settings, but some site features may not function properly.

8. Your Rights

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of personal information (subject to legal retention requirements)

  • Receive a copy of your data in a portable format

For PHI, requests must be made in writing and will be processed according to HIPAA regulations.

9. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices or content of those sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

360 DigiLab, LLC
20 W 1st St, Monroe, MI 48161
Phone: 734-242-5776
Email: info@360digilab.com

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